FAQs

How to...?
...start a conversation with a welcome / intro message?
You will need behavior rules and an outputset for that. 
For the behavior rules, you have three possibilities (ordered by recommendation):
1) Match for the action CONVERSATION_START
{
  "behaviorGroups": [
    {
      "name": "Onboarding",
      "behaviorRules": [
        {
          "name": "Welcome",
          "actions": [
            "welcome"
          ],
          "conditions": [
            {
              "type": "actionmatcher",
              "configs": {
                "actions": "CONVERSATION_START"
              }
            }
          ]
        }
      ]
    }
  ]
}
2) check if the triggered action has never be triggered before
{
  "behaviorGroups": [
    {
      "name": "Onboarding",
      "behaviorRules": [
        {
          "name": "Welcome",
          "actions": [
            "welcome"
          ],
          "conditions": [
            {
              "type": "actionmatcher",
              "configs": {
                "actions": "welcome",
                "occurrence": "never"
              }
            }
          ]
        }
      ]
    }
  ]
}
3) Check how often this rule has succeeded before. 
{
	"behaviorGroups": [
		{
			"name": "Onboarding",
			"behaviorRules": [
				{
					"name": "Welcome",
					"actions": [
						"welcome"
					],
					"conditions": [
							{
								"type": "occurrence",
								"configs": {
									"maxTimesOccurred": "0",
							    "behaviorRuleName": "Welcome"
								}
							}
					]
				}
			]
		}
	]
}
Outputset:
{
	"outputSet": [
		{
			"action": "welcome",
			"timesOccurred": 0,
			"outputs": [
				{
					"type": "text",
					"valueAlternatives": [
						{
							"text": "Some output here...",
							"delay": 3000
						}
					]
				}
			],
			"quickReplies": [
				// quickreplies here
			]
		}
	]
}
...say something based on what the bot previously said? 
(Think of a form-like behavior, asking a couple of questions and sending these results somewhere.)
Check whether a certain action had been triggered in the previous conversation step.
{
  "behaviorGroups": [
    {
      "name": "Onboarding",
      "behaviorRules": [
        {
          "name": "Ask for Name",
          "actions": [
            "ask_for_name"
          ],
          "conditions": [
            {
              "type": "actionmatcher",
              "configs": {
                "actions": "some_previous_action",
                "occurrence": "lastStep"
              }
            }
          ]
        }
      ]
    }
  ]
}
​
Have a question that is not covered? Drop us an email at [email protected], we are happy to enhance our documentation!

Metrics

Last updated 1 year ago

FAQs

How to...?

...start a conversation with a welcome / intro message?

1) Match for the action `CONVERSATION_START`

2) check if the triggered action has never be triggered before

3) Check how often this rule has succeeded before.

Outputset:

...say something based on what the bot previously said?

Check whether a certain `action` had been triggered in the previous conversation step.