FAQs - E.D.D.I

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FAQs

How to...?
...start a conversation with a welcome / intro message?
You will need behavior rules and an outputset for that. 
For the behavior rules, you have three possibilities (ordered by recommendation):
1) Match for the action CONVERSATION_START
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{
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  "behaviorGroups": [
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    {
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      "name": "Onboarding",
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      "behaviorRules": [
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        {
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          "name": "Welcome",
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          "actions": [
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            "welcome"
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          ],
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          "conditions": [
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            {
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              "type": "actionmatcher",
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              "configs": {
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                "actions": "CONVERSATION_START"
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              }
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            }
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          ]
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        }
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      ]
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    }
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  ]
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}
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2) check if the triggered action has never be triggered before
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{
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  "behaviorGroups": [
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    {
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      "name": "Onboarding",
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      "behaviorRules": [
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        {
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          "name": "Welcome",
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          "actions": [
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            "welcome"
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          ],
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          "conditions": [
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            {
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              "type": "actionmatcher",
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              "configs": {
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                "actions": "welcome",
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                "occurrence": "never"
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              }
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            }
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          ]
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        }
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      ]
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    }
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  ]
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}
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3) Check how often this rule has succeeded before. 
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{
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	"behaviorGroups": [
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		{
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			"name": "Onboarding",
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			"behaviorRules": [
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				{
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					"name": "Welcome",
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					"actions": [
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						"welcome"
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					],
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					"conditions": [
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							{
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								"type": "occurrence",
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								"configs": {
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									"maxTimesOccurred": "0",
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							    "behaviorRuleName": "Welcome"
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								}
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							}
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					]
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				}
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			]
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		}
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	]
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}
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Outputset:
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{
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	"outputSet": [
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		{
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			"action": "welcome",
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			"timesOccurred": 0,
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			"outputs": [
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				{
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					"type": "text",
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					"valueAlternatives": [
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						{
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							"text": "Some output here...",
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							"delay": 3000
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						}
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					]
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				}
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			],
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			"quickReplies": [
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				// quickreplies here
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			]
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		}
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	]
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}
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...say something based on what the bot previously said? 
(Think of a form-like behavior, asking a couple of questions and sending these results somewhere.)
Check whether a certain action had been triggered in the previous conversation step.
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{
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  "behaviorGroups": [
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    {
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      "name": "Onboarding",
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      "behaviorRules": [
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        {
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          "name": "Ask for Name",
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          "actions": [
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            "ask_for_name"
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          ],
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          "conditions": [
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            {
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              "type": "actionmatcher",
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              "configs": {
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                "actions": "some_previous_action",
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                "occurrence": "lastStep"
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              }
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            }
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          ]
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        }
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      ]
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    }
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  ]
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}
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​
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